FAQ & Shipping
Do your prices include VAT?
Yes. Every price shown in the shop already includes VAT — the amount you see is the amount you pay. Shipping is added on top and is not subject to VAT.
Where do you ship?
We ship within Italy and to European Union countries. Orders outside the EU are not available for now.
How much does shipping cost and how long does it take?
Within Italy: Standard €5.00 (3–7 working days) or Express €10.00 (1–3 working days). For European Union countries the cost and delivery time are calculated at checkout, based on your address. Collection at the studio in Terracina is always free.
Can I collect my order at the studio?
Yes, free of charge, at Art Exhibit Tattoo — Via Annunziata 131, 04019 Terracina (LT). We email you as soon as the order is ready; bring a valid ID and your order confirmation.
How do I track my order?
When your order ships you receive an email with the courier and the tracking number. You can also check the status of your orders any time in the Account area.
Can I return an item?
Yes. You have 14 days from delivery to withdraw from your purchase — the full procedure is in the Shipping & refund policy below. Return shipping is at your expense. Original artworks, custom or personalised pieces and opened sealed items cannot be returned.
How do the workshops work?
Workshops are organised personally by Yao. Through the website you only send a request from the form on the Workshops page — dates, location and payment are then arranged privately with you.
How do I book a tattoo?
Tattoo bookings are not handled through the shop. Send your idea, size and placement from the Contact page and Yao will reply to arrange everything directly.
Which payment methods can I use?
All the available payment methods are shown on the checkout page, before you confirm the order.
Shipping & refund policy
Shipping policy
We offer three shipping options for your convenience:
- Standard Shipping: 3–7 business days within Italy, 7–15 business days for EU and international orders. Tracking information will be provided once your order ships.
- Express Shipping: 1–3 business days (Italy and EU). Priority handling with full tracking included.
- Collection on Site: You can collect your order directly from our location at our studio — Art Exhibit Tattoo, Via Annunziata 131, 04019 Terracina (LT). We will notify you by email when your order is ready for pickup. Please bring a valid ID and your order confirmation.
All orders are carefully packaged to ensure safe delivery. You will receive a confirmation email with tracking details (where applicable) once your order has been dispatched.
Right of Withdrawal
In accordance with Articles 52-59 of the Italian Consumer Code and EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period begins from the day you receive the goods.
To exercise your right of withdrawal, you must inform us of your decision before the deadline expires. You can send an email to info.atftattoo@gmail.com clearly stating your intention to return the product.
Returning products
Once you have notified us of your withdrawal, you must return the goods within 14 days from the date of notification. The products must be returned in their original packaging, complete with all accessories, labels, documentation, and protective materials. You may inspect the item to check its characteristics and functioning, but any damage beyond what is necessary for this inspection may result in a reduction of your refund.
The customer is responsible for the cost of returning the goods unless the product is defective or not as described. Products returned at our expense without prior authorization will not be accepted.
Return shipping costs are borne by the customer unless otherwise stated.
Products returned at our expense without prior authorization will not be accepted.
Refunds
We will refund all payments received, including standard delivery costs, within 14 days from the date we are informed of your withdrawal decision. Refunds will be processed using the same payment method used for the original purchase. We may withhold the refund until we receive the returned goods or until you provide proof of shipment, whichever occurs first.
Legal Guarantee
All products are covered by a 2-year legal guarantee of conformity. If goods are faulty, damaged, or not as described, you can request repair, replacement, price reduction, or contract termination at no cost.
Exclusions
The right of withdrawal does not apply to: original artworks, custom-made or personalized items, sealed hygiene products that have been unsealed, digital content once accessed, perishable goods, and date-specific services.
If you have any questions, don’t hesitate to contact us at info.atftattoo@gmail.com.